Holidays are great. We all look forward to them, to relax and have fun. It's also a great way to have a break from our daily environment and recover from our (all too) busy lives.
How to persuade people (and get what you need)
Environment. Is. Everything.
The Magic of asking better questions
Brussels is a great city, but the traffic can be terrible. When I get stuck in traffic my mood drops instantly and I often start to ask myself all kinds of negative questions: "Why is this traffic so bad? Why did I not check my traffic app before? Why is this always happening when I am already late?"
Turn your customers into your biggest fans
When was the last time you bought something and were so impressed with the experience that you couldn’t wait to tell your friends and family about it?
Most businesses try to get away with just being average. But an average business often produces average results. It's the ones that go the extra mile and exceed customer expectations that create raving fans.